Terms of service

1. Purpose

These terms of service (the "Terms") govern access to and use of the Blank service (the "Service"), published by Ambre LLC ("Blank"). Access to the Service is conditional upon express acceptance of these Terms, evidenced by a checkbox at account creation. In the event of a material update to these Terms, renewed express acceptance is required before any further deliverable generation.

These Terms are drafted in English. Any translation, including the French version made available for convenience, is provided for information purposes only; in the event of any discrepancy, the English version shall prevail.

2. Description of the Service

Blank is an automated professional document generation service enabling the production of structured deliverables (such as pre-investment committee notes) from source documents.

The Service is available under two plans:

• Free plan (Beta) — individual access, for testing or demonstration purposes, within a quota of free analyses set by Blank. No co-construction phase is required.
• Enterprise plan — organisational access including an initial co-construction phase, during which Blank configures the tool with the client organisation according to its standards, followed by an on-demand generation phase without volume limits.

All data protection, confidentiality, deletion and no-training commitments described in these Terms and in the privacy policy apply identically to both plans.

Beta features. Features identified as "Beta" are provided for evaluation purposes, may be modified, suspended or discontinued at any time, and may contain errors. Blank may adjust the free analysis quota at any time. Discontinuation of the Free plan or of a Beta feature does not give rise to any compensation; Blank will use reasonable efforts to provide prior notice.

3. Access to the Service

Free plan. Access is open to any professional creating an account and accepting these Terms. It is limited to a quota of free analyses set by Blank and subject to change. This plan is intended for testing, evaluation and demonstration purposes. Blank processes the content of documents uploaded under the Free plan solely as a service provider acting on the user's instructions, in accordance with the confidentiality, deletion and no-training commitments set out in these Terms and in the privacy policy.

Enterprise plan. Access is subject to a prior agreement with Ambre LLC. The co-construction phase is free and non-binding; it is necessary to assess the scope and agree commercial terms. At the end of this phase, a quote is communicated by email. Access to unlimited generation is conditional on acceptance of this quote and corresponding payment. A data processing agreement (DPA) and, where required, a non-disclosure agreement are entered into prior to go-live.

4. User obligations

By using the Service, you undertake to:

• provide accurate information when registering and using the Service;
• use the Service solely for legitimate professional purposes;
• not attempt to circumvent the Service's security mechanisms or alter its operation;
• not upload unlawful, defamatory content or content infringing third-party rights;
• not upload special categories of personal data within the meaning of Article 9 GDPR (such as health data, biometric data, or data revealing political opinions or religious beliefs) except with Blank's prior written agreement on specific additional safeguards, in accordance with the data processing agreement (DPA);
• maintain the confidentiality of access credentials assigned to you and not share them with unauthorised third parties.

The user represents and warrants (i) that they hold or have obtained all rights, licences and authorisations necessary in respect of any documents, data and information transmitted to the Service, (ii) that their processing by the Service does not infringe any third-party rights, and (iii) that any non-disclosure or confidentiality agreement applicable to the documents transmitted expressly authorises their communication to technical service providers acting on the user's behalf and subject to confidentiality obligations at least equivalent to those applicable. Blank shall not be liable for any consequences arising, for third parties or for the user, from the transmission of documents in respect of which the user did not hold the required rights or authorisations.

IN THE EVENT OF A BREACH OF THE FOREGOING WARRANTY, THE USER SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS BLANK FROM AND AGAINST ANY CLAIM, ACTION, DAMAGES, COSTS AND LOSSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM SUCH BREACH.

By transmitting a document to the Service, the user expressly authorises Blank to communicate it to third-party artificial intelligence processing providers solely for the purpose of performing the Service. Blank acts exclusively as a service provider for the user; the communication of transmitted documents to sub-processors takes place within this service relationship and not as disclosure to an independent third party. Such providers may temporarily retain transmitted data for safety and abuse-detection purposes before permanent deletion, and do not use it to train or fine-tune their models. Blank shall not be liable for any consequences arising from the transmission of documents in breach of any intellectual property rights or confidentiality obligations incumbent on the user.

5. Prohibition on AI model training

It is expressly prohibited to use deliverables generated by the Service, configured templates, interfaces or any other component of the Service to train, fine-tune, evaluate or improve artificial intelligence systems or models, whether directly or through a third party.

This prohibition applies regardless of the commercial or research purpose pursued. Any breach of this obligation constitutes a material violation of these Terms and may result in immediate termination of access to the Service, without prejudice to Blank's right to seek injunctive relief under Section 14.

6. Intellectual property

Templates, formats and methodologies provided by the client organisation over which it holds intellectual property rights remain its exclusive property. Blank claims no rights over these elements.

Deliverables generated by the Service from the client organisation's templates or from the user's source documents are the property of that organisation or user.

Elements proprietary to the Service (infrastructure, algorithms, interfaces, brand) are the exclusive property of Ambre LLC and are protected by applicable law. Any unauthorised reproduction or use is prohibited.

7. Confidentiality

Blank undertakes to treat as strictly confidential the templates, formats and documents uploaded by the client organisation ("Confidential Information"). These elements are in no way shared, communicated or made accessible to other organisations, including competing organisations, except to sub-processors strictly necessary for the provision of the Service, listed on our sub-processors page.

Mutual obligations. Each party undertakes to: (i) not disclose the other party's Confidential Information to unauthorised third parties; (ii) use it solely for the purposes of performing these Terms; (iii) protect it with at least the same care as it applies to its own confidential information of a similar nature, and in any event with reasonable diligence. These obligations survive termination of these Terms for a period of five (5) years; in respect of information constituting trade secrets under applicable law, confidentiality obligations shall survive for as long as the information qualifies as a trade secret.

Exclusions. These obligations do not apply to information: (i) that is or becomes public without breach by the receiving party; (ii) that the receiving party legitimately held before communication without any confidentiality obligation; (iii) communicated to it by an authorised third party without restriction; (iv) independently developed without use of Confidential Information; (v) required to be disclosed by law or court order, provided the other party is informed as soon as practicable to the extent permitted by law and disclosure is limited to what is strictly necessary.

Client NDA. In the context of the co-construction phase, Blank may sign a non-disclosure agreement proposed by the client organisation, subject to compatibility with these Terms and the agreements entered into with its sub-processors. Any such request must be sent to [email protected] before the co-construction phase begins.

The detailed conditions governing personal data processing are described in our privacy policy.

8. Billing

The applicable fee is established by quote at the end of the co-construction phase. It depends on the type of automated document and the planned generation volume. The quote is communicated by email to the address provided upon registration.

Specific payment terms (methods, schedules, currencies) are set out in the quote accepted by the client organisation. For any billing queries, contact us at [email protected].

9. Refunds

Cancellation of a subscription or access to the Service does not entitle the user to a refund of amounts already paid for the remaining period.

By exception, a pro-rata refund may be granted if a Service malfunction directly attributable to Blank rendered the Service persistently unavailable and was not resolved within a reasonable time after being reported. Any refund request must be sent to [email protected] within fifteen days of identifying the malfunction, with a precise description of the issue.

10. Limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING AS TO THE ABSENCE OF ERRORS, CONTINUOUS AVAILABILITY OR FITNESS FOR A PARTICULAR PURPOSE. GENERATED DELIVERABLES ARE PROVIDED AS DRAFTING AIDS AND DO NOT CONSTITUTE PROFESSIONAL ADVICE (LEGAL, FINANCIAL, TAX OR OTHERWISE). THE CLIENT ORGANISATION AND THE USER ARE SOLELY RESPONSIBLE FOR THEIR VERIFICATION, VALIDATION AND USE.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, BLANK'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS ACTUALLY PAID BY THE CLIENT ORGANISATION IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, AND (B) ONE HUNDRED US DOLLARS (USD 100). BLANK SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS, LOSS OF PROFITS OR LOSS OF DATA ARISING FROM USE OF OR INABILITY TO USE THE SERVICE. BLANK SHALL NOT BE LIABLE FOR ANY CONSEQUENCES ARISING FROM THE USE, TRANSMISSION OR IMPLEMENTATION OF DELIVERABLES GENERATED BY THE SERVICE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

11. Force majeure

Blank shall not be liable for any delay or failure to perform its obligations resulting from a force majeure event, understood as any unforeseeable, irresistible event beyond Blank's control, including: natural disasters, network or power infrastructure outages, cyberattacks, governmental decisions, strikes or social conflicts affecting providers essential to the Service. In respect of cyberattacks, this exclusion applies only where Blank has maintained the reasonable security measures described in the privacy policy.

Blank's obligations are suspended for the duration of the force majeure event. Blank undertakes to inform the client organisation as soon as possible and to take all reasonable steps to limit the consequences of the event.

12. Termination

The user or the client organisation may terminate access to the Service at any time by contacting Blank at [email protected]. For the Enterprise plan, termination takes effect at the end of the current period.

Blank reserves the right to suspend or terminate access to the Service with immediate effect in the following cases:

• breach of these Terms, in particular of usage or confidentiality obligations;
• non-payment of amounts due at the agreed date;
• use of the Service for unlawful purposes or purposes infringing third-party rights;
• attempted decompilation, reverse engineering or AI model training from the Service.

In the event of termination initiated by Blank for any of the above reasons, no refund is due for amounts already paid.

Upon any termination, document content is deleted in accordance with the retention periods set out in the privacy policy.

13. Right of withdrawal

The Service is intended exclusively for organisations and professionals acting in the course of their business. As such, consumer withdrawal right provisions under any applicable national or supranational legislation do not apply to these Terms.

If you believe you qualify as a consumer under the regulations applicable in your country, contact us at [email protected] before subscribing so that we may assess your situation.

14. Dispute Resolution; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND INCLUDES A WAIVER OF JURY TRIALS AND CLASS ACTIONS.

Informal resolution. Before initiating any proceeding, the parties undertake to attempt in good faith to resolve any dispute by written notice to the other party and a period of thirty (30) days of good-faith discussions.

Binding arbitration. Any dispute, claim or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, by a single arbitrator, seated in Austin, Travis County, Texas. The arbitration shall be conducted in English. This arbitration agreement is governed by the Federal Arbitration Act. Judgment on the award may be entered in any court of competent jurisdiction. For claims by users located outside the United States, the arbitration may be conducted by videoconference upon request.

Exceptions. Notwithstanding the foregoing, (a) either party may bring an individual claim in small claims court if it qualifies; and (b) either party may seek temporary or preliminary injunctive relief before the state and federal courts located in Travis County, Texas, in respect of any actual or threatened breach of Section 5 (Prohibition on AI Model Training), Section 6 (Intellectual Property) or Section 7 (Confidentiality), without first engaging in arbitration, it being acknowledged that such a breach may cause irreparable harm for which monetary damages would be inadequate.

CLASS ACTION WAIVER. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. IF THIS CLASS ACTION WAIVER IS HELD UNENFORCEABLE AS TO A PARTICULAR CLAIM, THAT CLAIM (AND ONLY THAT CLAIM) SHALL PROCEED IN THE COURTS IDENTIFIED IN SECTION 15.

JURY TRIAL WAIVER. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY.

Opt-out. You may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of first accepting these Terms, stating your name, account email and your intent to opt out. Opting out of arbitration does not affect any other provision of these Terms.

15. Governing law

These Terms are governed by the law of the State of Texas, United States, without regard to its conflict-of-laws rules, except that the arbitration agreement in Section 14 is governed by the Federal Arbitration Act. Subject to Section 14, any dispute shall be submitted to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas, to which the parties irrevocably consent.

By exception, the processing of personal data of users located in the European Economic Area is governed by the GDPR, independently of the applicable contract law.

16. Amendments

Blank may modify these Terms. Non-material modifications (corrections, editorial clarifications) take effect upon update of the version date. Material modifications will be notified by email to the registered contact address at least 30 days before they take effect and will require renewed express acceptance before further deliverable generation. Failing acceptance, the user or client organisation may terminate access without penalty by contacting [email protected] before the effective date.

17. General provisions

• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.
• Entire agreement. These Terms, the privacy policy, any data processing agreement (DPA) entered into between the parties and, for the Enterprise plan, the accepted quote constitute the entire agreement between the parties and supersede all prior agreements relating to the same subject matter. In the event of conflict, the order of precedence is: the Standard Contractual Clauses incorporated into the DPA (for matters within their scope) > DPA (for data processing matters) > accepted quote > these Terms.
• Non-waiver. Failure by either party to exercise a right or to object to a breach shall not constitute a waiver of that right for the future.
• Assignment. The user may not assign its rights or obligations under these Terms without Blank's prior written consent. Blank may assign these Terms to a successor in connection with a merger, acquisition or asset transfer, subject to notifying the user.
• Survival. Sections 5, 6, 7, 10, 14, 15 and 17, together with any accrued payment obligations, survive termination of these Terms.
• Notices. Formal notices to Blank must be sent to [email protected]. Blank will send formal notices to the email address provided at registration.
• Export control and sanctions. Use of the Service is subject to United States export control laws and economic sanctions regulations, including those administered by OFAC (Office of Foreign Assets Control). The user represents that they are not located in a country subject to a US embargo, are not listed on any OFAC designated parties list, and will use the Service in compliance with these regulations.
• Language. These Terms are executed in English. Translations are provided for convenience only and the English version prevails in case of discrepancy.

18. Contact

For any questions regarding these Terms: [email protected]